Frequently Asked Questions

ABOUT THE HOME

What's the address of the home?
To ensure our guest's safety at all times and the security of our homes, the actual property address is provided once a reservation is finalized. However, we understand the importance of location to our guests, and therefore provide online maps for each property showing approximate location. Upon finalization of your reservation, you will receive your check-in packet via email which will include address, driving instructions, map, specific details about the home, and how to check-in.

What comes included with the home? 
Most of our homes are equipped with our standard amenities. However, some amenities vary. Refer to property details for more details. Generally, each home includes bedding and linens, basic kitchen supplies, travel-size bath amenities, satellite or cable TV, internet, and select homes include a private hot tub. Select luxury homes provide a game table, a movie theater, or swimming pool. While searching for a home on our website, we make it simple for you to find the home with the amenities you desire. Filter your search by selecting the amenity check boxes you desire and only the homes that apply will appear.

What is the maximum sleeping capacity in your homes? How is this total calculated?
The listed maximum sleeping capacity is the maximum number of people that can be in the home at any given time during your stay day or night. This is calculated based on the number of total people the home can sleep (double occupancy - two to a bed), including beds and other alternative areas to sleep such as sofa sleepers and futons. There are a few homes where there are more spaces for sleeping than the listed maximum occupancy. It's designed to allow for different sleeping configuration, but is not intended to allow for more guests. 

Do infants and toddlers count towards the listed maximum occupancy? 
No. Children under 2 years of age we assume will not require a bed. Pak 'n plays are available for rent for $35/stay. Contact guest services to make arrangements.

Are your hot tubs nice? Do all your homes provide them? 
Our hot tubs are maintained by professionally certified pool and spa technicians. Each service includes filter cleaning, chemical and pH balancing, and draining/refilling on an as needed basis. On occasion, unforeseeable issues cause further repairs, which we try to fix as fast as possible to satisfy guests and ensure a healthy user experience. We do not charge a fee for hot tub usage as they can sometimes be unreliable.

Are there towels and linens in the home?
Yes. We provide one bath towel and wash cloth per listed occupant on the guest list. We do not provide beach or hot tub towels. We also offer a washing machine and dryer in the home with complimentary travel-size detergent for easy laundering.

Do you have pak 'n play/cribs in your homes? 
We don't provide cribs in our homes. However, we offer pak 'n plays for rent for $35/stay. Advance notice is required as there is a limited supply available and they sell out during peak seasons.

What is your parking policy? 
No more than 4 cars parked at any home at any time, unless otherwise approved. We strictly prohibit any street parking at any home at any time during your stay to avoid causing any nuisance to neighbors. Please park in the garage or on the driveway only. We ask that you ensure your guests and visitors are fully aware of this policy and adhere to it to avoid forfeiture of your deposit or other fees.

 

CUSTOMER SERVICE

What if there is an emergency and we need service after-hours?

Our homes are self-service. For emergency after-hour service, please call our Salt Lake office (801) 747-0218. If no after-hours and no one immediately answers, leave a message. We have staff on-call 24 hours a day, and they frequently check their messages and will respond quickly.  

 

Can we ship items to the home?

Please note that shipping and mail service to rental homes located in southern Utah is not authorized. 
         

HOW TO RESERVE OUR VACATION HOMES

 

Reserve Online (preferred method) 
1. Select your desired dates and click check availability button.
2. Browse our list of available homes for your selected dates and click view this rental button  to view property details.
3. Browse property details/photos and click the book it now button . 
4. Review reservation price breakdown on checkout page. Select add-ons you desire, and opt-in or out of travel insurance. Once verified, click  button. Then read terms and conditions and click check box . Then click the continue to step 2 button   for to enter your billing information. 
5. Enter your billing information and verify accuracy. Then click continue to step 3 .
6. Home is reserved. Payment will then be processed.  

Reserve by Phone or Email 
Knowledgeable reservations staff make all the difference! Our staff are area experts and travel planners. They provide a wealth of travel information and can answer any questions you have. They know our homes intimately and match the appropriate accommodations with your needs. We are partnered with local restaurants, grocery stores, rental companies, and can help save you money with all your travel plans.

Contact reservations toll free 1-800-410-2251 or send email by clicking  button or email ubvr.lead@ubvrs.com.    

What's Required To Reserve
Your full name, address, phone, credit card (Visa, Mastercard, Discover, American Express), a signed rental agreement (if booking online, check box agreeing to terms/conditions), and 50% deposit at time of booking. Remaining balance due 90 days before arrival.