24| Bartlett Place in St George with 3 Master Suites

Pool and slides were fine. However the house was very dirty for crazy cleaning fees. Queen bedroom smelt like dog pee, dirty towels and pillows. When you walked around your feet immediately turned black. There is no cleaning being done on properties and even dished were packed away dirty. Then when emailing guest service there is no response. Hopefully they up there game or this spot will go down hill fast. I’m from Vegas and resorts are cleaner than this. No one on sight to help, staff at pool couldn’t even tell us when snack shack would be open but it was suppose to be open at 11:30. Guest service, Cleaners, staff, maintenance team need some training asap.

Manager's Response

Unit was not cleaned for our arrival and there were surprises in the toilets and the kitchen especially was gross. Lots of wear on the furniture and the unit was beat up with holes in the walls, food splattered on the walls, tile in bathrooms with no grout and loose, blinds were damaged and would only partially conceal to name a few. Called and asked several times for housekeeping to come and clean but they never showed up. After calling several times I was offered a small refund and was told someone would be out to assist with cleaning and once again never saw anyone. Staff was professional and friendly on the phone but the follow through and fulfilment of their promises was empty regarding cleaning.

Spacious, well-equipped space.

The home was great with 4 families. We loved that all the rooms had their own bathrooms. Great home would stay again.

We stayed here for spring break with our family and thoroughly enjoyed the vacation! Super clean home, well stocked and the perfect distance from each pool. Booking and check-in were seamless! No issues until we checked out and realized we had forgotten a couple items. We promptly called to explain where they’d been left and if they could be located for us to pick up and were told we’d have to wait until the next guests checked out. But they should have been located during the cleaning process between stays?! After multiple calls over a weeks time with no return we received an email stating the items had not been found after the next family had checked out Our items still have not been recovered and are probably in someone else’s hands. A little frustrated with the customer service. Two of the items were irreplaceable baby items. 4 out of 5 stars simply because we could not get a clear answer or response as to what happened to our items during the cleaning process or what our next step could be!

Our family and a great time and we will be back for sure!!!! It was clean. well stocked and if there were any questions the staff were happy to help.

Members of the party. were let in by housekeeper, a definite no-no, til the renter whose name is on lease gives the go ahead. Carpets in the house were excessively stained and filthy. Took 3 days worth of calling to get maintenance out to house to replace lightbulbs in showers. Asked manager to call back, never did. Should have been a better experience.

This rental unit was just perfect for our siblings family reunion with enough bathrooms/bedrooms for each couple to have their own as well as plenty of linens and pool towels for everyone!

Good space and well stocked kitchen for our group of 12. Some maintenance issues noted on arrival include soiled carpets, blinds on sliding glass doors needing repair and tile grout in upstairs bathroom. Other than that the place was great and the community pools and parks were enjoyed by all.

Had representatives from five families with us.
They all loved it.

We loved our stay! The home was so clean when we arrived everything was labeled and organized. There were so many rooms that everyone had their own room and bathroom. All amenities were available to us. We loved the pool and this home is close to the pool with an easy walking path behind the houses straight to the gate. It was nice to have access to the garage as well. We used our own Roku stick to watch some shows and the TVs are mounted such that you can get to the ports easily. Overall this was a great vacation and we would go back to this until again in the future.

This is a beautiful home and was large enough to have extended family stay with you.

We had a great time at this home. Very clean and the beds were extremely comfortable.

Manager's Response

Beautiful home, we had a wonderful vacation.

Manager's Response

Very clean so clean it was the best we’d ever stayed in.
Great location with everything you need.

Manager's Response

We always love staying at paradise village, and have stayed at this home a few times. We are looking at buying a home in St George, and have considered a home in a nightly rental area, but have now decided that would not be for us after seeing how badly this home has been taken care of in just the past year.

Upon arrival the place looked amazing. There were 11 of us and there was plenty of room for more. The kitchen was stocked with everything we needed and we loved hanging out on the back patio. It was close to the pool and the pool was clean and enjoyable for all ages. But...I was a little upset when we got there, there were two half empty water bottles on tables that were not ours. There were candy wrappers under the slide out bed and hair in one of the showers. I called the property manager. I was told I'd get a call back and never did. Very disappointed in that but I didn't let it ruin my vacation. They stressed that they take extra precautions in cleaning because of Covid...didn't see evidence of that. But nobody got Covid! It was a fun girls trip.

Beautiful vaction rental . Large unit, plenty of room for our group of 14 to spread out.

Manager's Response

Beautiful vaction rental . Large unit, plenty of room for our group of 14 to spread out.

Manager's Response

Beautiful vaction rental . Large unit, plenty of room for our group of 14 to spread out.

Manager's Response

I tried to get a refund due to stay at home orders from the governor but the owner refused to give it to me. Instead of wasting my money I made the best of it and took a risk and used the house. It was fine overall but there was some housekeeping messes we had to clean up when we got there.

We spent 4 days in March in this house, and it was perfect. Great space for communal cooking, eating, and lounding. House was great, location was great; would definitely stay here again.

Manager's Response

Perfect place to have special family events any time of the year.

Manager's Response

We loved everything about this home. It provided the most wonderful location and stay for our family reunion. Your staff was always available, informative and friendly. Thank you, we will definitely come again!

Manager's Response

Our stay was wonderful. The house is beautiful and clean. We especially enjoyed the ping-pong table!

Manager's Response

Loved everything about this place!!