87| Sandstone Retreat in St George with Pool

Getting into the home was a bit frustrating, as the code I was given did not work. Thankfully, it was as simple as a phone call to get a new code.

The home is beautiful. It's a really good location with some conveniences just around the corner. The bed we used was comfortable. The binder with instructions and food suggestions is a nice touch. We didn't end up using the hot tub or pool, but we did go to the Kids Cove which was fun. We loved the theater and were able to figure it out fairly easily.

For your attention: There is some dust on the wood part of the stairs. One of the arcade games isn't working. The UBVR wifi network did not show up on my phone. The Amazon Echo device in the kitchen was not connected to Wifi. Wifi was fairly spotty throughout the house.

Some suggestions: A community map in the binder would have been appreciated as we had trouble finding the kids cove. Remote labels in the theater room would be helpful. At the price tag we paid, I think some basic conveniences are in order, like 2-ply toilet paper, but it's 1-ply in the bathrooms. Even basic things a hotel provides like some water bottles in the fridge, some coffee or hot chocolate packets, or some tissue boxes throughout the house would be appreciated. Just these small touches as a courtesy I think would be nice.

This was a company trip, so I don't anticipate we'll have the luxury of a future stay here, but if I could afford it, I would be back!

Very nice location, great space fir big family

Manager's Response

Lots of problems with things that did not work. One arcade worked. Pool cover was broken. The theater room was filthy under the chairs. Cleaning was a big issue as it is not cleaned very well at all. The grand piano was damaged. It would have been a lot better experience for my family if care was given to this property to make sure it was clean and things were working.

After I spent $100 on fans to try to cool the upstairs after the first night, we found the thermostat on the second floor, and it had been set to 82 degrees while the downstairs one was set to 72. There were three arcade games that look great in the ads but only two worked, one with a totally melted plug and burned up wall socket. The pinball machine right flipper was broken. Two pool cues, one warped terribly. The outside pool cover broke the first time we tried to close it so it stayed open the entire five days. Only one side of the toaster worked, buttons pushed into the body of the toaster. All issues reported but never addressed. Promises only. Rugs,carpets, and floors were dirty. The bottoms of our feet were black the first evening. Had to wear socks inside the entire time. No sheets for the roll-away beds. Bought our own. Also, found rolls of carpet in the water heater closet. Seems like a fire hazard. All the non-stick pans were in terrible shape. Had to buy an electric skillet. We really enjoyed how big the place was, lots of suites to accommodate our married couples. The kids loved the pool on the patio. The hot tub was nice but lots of broken nozzles. Theatre room was great. Pool table needs leveling and new cues. But we enjoyed it anyway.

We had a great time at this property but the list of damages just went on and on. It would also been helpful to have some more kitchen appliances or basic kitchen food staples.

Frustrating and I have tried to get a manger call me and no one will call me. There were many broken things in the house that we were not notified of before checking in. I have tried many times to call and get a call from a manager and the office tasks promise someone will call but they never call.

The good - it was in a great location, plenty of room for everyone (group of 25 from 65 years to 10 weeks), beds slept really well. We used the theater room daily as well as the splash pool. The piano was a bonus for this musical family.

Some attention to detail and a number of repairs are in order:
1 - a good DEEP cleaning, including the outside areas (treatment for ants on the patio would be nice). Our first impression of leaves/dirt/debris on the front patio should have been a clue. (It's clean now - we were tired of kids dragging in dirt - see pool section).
2 - arcade games were all inoperable (big disappointment to my teens). Very few board games/puzzles for our use (we left a number of these for you also).
3 - bikes were in disrepair, another disappointment
4 - appliances all had broken parts (refers and dishwashers) including small appliances
5 - firepits were inoperable
6 - broken fixtures in bathrooms
7 - if you are renting to LARGE groups, plan your amenities as such (a 20 gal. garbage is not adequate in the kitchen and if you want us to recycle, you should probably provide a recycle container). Some of the bathrooms had NO garbage receptacles.
8 - The kitchen inventory was not accurate and we purchased a number of items (measuring cups/spoons, etc.) to get us through the week. Basic spices would be nice.
9 - pool area needs some attention - cleaning of the back patio for starters. Hot tub was missing a number of jets (which were strewn around the upper patio). No volleyball net and both shade umbrellas were unusable.

Because of the size/location we will probably consider this property again, but, will go in with eyes opened as to the condition of the property. We suspect that it is heavily used, but owners/property managers should block out a few days and take care of these items (which I saw in many reviews). Property owners live/die by reviews.

This home really facilitated our family's visiting, eating and playing - at the home and at all the places close by that we were able to visit and explore. There was ample room to sleep on great beds and be comfortable for the 26 members of our family. We loved the Movie Room that had enough seats for everyone and the set-up to play video games and watch movies both streamed and vidoes. With the house pool and hot tub as well as the lazy river, kids play area and pool on the property we always had time for a quick cool-off each day. We had fun using the pickle ball, basketball and volleyball courts at the park next door to the property, too. Biking and Hiking trails were located all around us from Zions National Park, to Snow Canyon to State Parks, Reservoirs and Local Parks. We spent time at the Golf Courses, Historical Sites, Tuachan Outside Theatre and many local restaurants and a great local Escape House. Also, the property management company was very helpful with bike repair at the house. There was a dishwasher broken and the refrigerators needed shelves replaced and fixed but that certainly didn't stop us from having a really fantastic experience. Thank you!!

Manager's Response

We had a great family reunion with our children and grandchildren here. We loved the huge table to eat at, beautiful kitchen and panty and huge bunk room for all the grandkids! The community pools were close by and fun for the whole family and the backyard splash pool was an added bonus for the grandkids while we grilled. There are a few things that need some attention in the home but overall would definitely stay again.

The location and size of the home was ideal for spring break with our extended family. Our biggest complaint is that the home is in desperate need of a thorough deep clean. The furnishings had grease stains, the arcade games were in need of maintenance or replacement, and there were many things left broken (chairs, drawers in fridge and dishwasher). Unfortunately we were unable to use the hot tub because it was dirty and cold. We would like to rent this space again but hope that this company can take the time to go through it with a fine tooth comb and give it a deep clean.

Manager's Response

This house was great for our group with plenty of amenities to entertain all the kids

The place was super nice and spacious for the group we had for the weekend. The heated pool and spa were nice and convenient there on the property. Although we did have about 5 people in our party come away with bacterial swimmers ear and 3 others that got hot tub rash due the unsanitariness of the pool and spa. Other than that, all was well.

We'll be back!

The house was clean, staff was great, and the service was a breeze!

Brought our girls basketball team for a tournament. It was a great place to stay

We had a fabulous time. Our home was clean, well stocked, and easily accessible.

Every space was less than desirable when it come to cleanliness. The pool area was riddled with cobwebs and dirt. The sheets and towels were sour.
If all the VRBO’s we have stayed at this one was the least stocked. Ie kitchen appliances, soap, paper towels, seasonings. The garage door is in a timer and closed in one of our cars causing damage to their roof. I have emailed and texted and haven’t received any response both during our stay and afterwards!!! Not one reply!

the good. house was very nice for a family vacation good location, the bad. house had maintenance issues. notified 2 weeks in advance that hot tub not working. still not working, code to enter house incorrect had to wait in 100 degree heat with groceries for 2 hours, theater room av not working,
arcade room had broken machines, electrical in one br not working, only 3 bikes functional the ugly. maintenance response sometimes took more than one day to respond and in two cases were not able to correct problems . 3 requests for some consideration were made and after initial response from company total silence.

The house was not what the photos show. Thee care of this house is ran down and it needs some help with making it new and fun. We had lots of issues with this house this time and this has been a house that we have done before. The hot tub is broken, the pool was small and the backyard seemed dirty with pool toys everywhere and broken. The rocking chairs were broken as well as the shelf in the fridge is broken and the outlets in the kitchen were broken so we had no power and no one to come and help us. The garage door was broken and unable to use.

We had a very good stay, great property.
The only issue would be the couches & chairs need a serious cleaning, they were quite soiled. There was some minor damages prior to our stay that we documented & took pictures of, but all in all it was a great stay.

We stayed here 3 years ago and loved it so booked it again. The past few years have taken a toll on the property and only one of the issues we had during our stay was addressed. Upon our arrival the door code didn’t work but that was resolved. Neither garage opener worked, top racks in both dishwashers were broken and one dishwasher stopped working, theatre room chairs were broken and the projector was wobbly so picture wasn’t straight, cigar and cigarette butts around hot tub area and outdoor seating was well worn.

Manager's Response

House was perfect for our group of golfers. Great location, great size, and very comfortable and entertaining for our group.
Loaded with amenities that allowed for relaxation and play!

We brought a women's group to study and vacation. Couldn't have been a better location!

We brought a women's group to study and vacation. Couldn't have been a better location!

Up on arriving the house was great, we found nothing wrong with the house as it was supplied with the necessary stuff to have an enjoyable stay. Hot Tub was great as well as the back yard pool. House itself was in great shape, and very clean upon arriving.

Manager's Response

The house was great. The kids were content with all the fun stuff. Game room and movie room and nice big couch downstairs for the whole family to be together. I liked the couch across from the kitchen too. I may do that when we remodel our home.

It’s a fun house with lots to offer and plenty of room. But, the bikes have not been maintained and many were broken. The wagon to transport supplies to the pool was broken. The net for the backyard pool was missing. The leaf net for the pool had rotted in the sun. Several chairs in the theater room were broken. And while the sheets and towels were all nice and clean, the house itself could use a deep, deep clean.

Manager's Response

Super experience! The house smelled clean and fresh when we walked in. Plenty of towels, and the kitchen had all the equipment and dinnerware we needed. The beds were comfortable with lots of pillows. My grandchildren loved the video games and the bunk room. We also enjoyed the theater room.
We had some trouble with the front door upon arrival but one phone call and it was taken care of right away. I would definitely recommend this place to others.

We loved the home with the pool! The home had so much room we never felt crowded. The kids and adults loved the arcade! The movie theater was great!

The home was huge, with plenty of room for our big group. Each had their own rooms with nbathroom, and the grandchildren loved the bunk room. We will definitely do it again

The home was huge, with plenty of room for our big group. Each had their own rooms with nbathroom, and the grandchildren loved the bunk room. We will definitely do it again

We had a large group over Thanksgiving and all wanted to stay in the same place. So we rented this unit and it was perfect for our group. The kids loved the bunk room, video games and the movie room. All the adults loved their own private master rooms.

We had a great time and the home was even more spacious than it looks from pictures. The home was well equipped and clean. It was the perfect home for our extended family of 16 to reconnect and make new memories.

Loved the location and the size of the home was perfect.

We had a great time with our family. The property was great for family time. The flow worked very well. The kids loved the pool and game area. The kitchen worked for many cooks!

I LOVED this house! It had things for everyone in our group raging in ages from 2-73. We had 12 adults and 12 kids and plenty to do. We loved having the pool in the back so kids could swim when adults weren't ready to go to the big pools. There was a miscommunication about our arrival, but management helped out quickly and it worked out smoothly. I would definitely recommend and will come back. Everyone in our group loved it! Also it was close to Harmon's which was nice for groceries. Book now!!!

This vacation was our Christmas gift to our family. It was a big house and comfortable. The kids LOVED the pool and it was perfect for them! For the most part, it was a great place to stay. There were a few things that could have been better. The house could have been cleaned better. On arrival the front door area and the pool area and back patio were very dirty. Leaves and dirt were everywhere. We had to clean that area up fast because it was getting tracked into the house. Items from other visitors were found that made us feel uncomfortable. The bulb in the theatre room went out the second day of our stay. We called maintenance and they never came to fix it. That was a huge disappointment as we wanted to watch movies together and experience the huge theatre room! They had two washers and dryers, but only one dryer put out heat. One of the arcades didn't work either. All in all it was a great place that fit our family and provided us an area where we could be together. If I was the owner I would want these items addressed to provide guests with a five star review and to protect my investment.

Great place for a family reunion. Tons of room, lots to do.

This is a very nice place to stay. There was tons of room for everyone. We had 30+ people there and it never felt like there was a huge group in the house. The pool at the residence was great especially when parents weren’t ready to go to the large pools to give kids something to do. It is fairly deep so water wear for kids is needed. Close to many activities and stores. Harmons in within walking distance so you don’t need to pack in a lot of food, you can get what you need when you need it. They were very helpful when we had questions and were quick to answer them. We would recommend this as a great place to stay.

We came to St. George for a family reunion with our six children, their spouses and 18 grandkids. We had a wonderful time. The kitchen is huge and well equipped. The bedrooms with attached baths were great for couples to have some privacy and get away from the ruckus. The kids loved the theater room and arcade games. I was surprised at how much the Pool in the backyard was used. The little kids especially loved it. All of us enjoyed the community pools and trails. We had only a few negative observations. The bikes that came with the house were in disrepair, with broken pedals. The can opener was broken. And the house was a little dusty, especially the top of the piano. Overall it was a great experience. Everyone commented that they want to do it again.

Manager's Response

This is a beautiful home with room for everyone. We loved the six bedroom suites and the bunk room for the grandkids. The pools were a hit as well as the hot tub, pool table and video games and the theatre. We were disappointed with the condition of the bikes and we had to buy batteries for every remote, etc. We had a wonderful 70th birthday celebration.

Manager's Response

Ideal home with enough king sized bedrooms to accommodate a group of friends. Perfect if you are looking for that safe place to get away. Clean and beautiful. Can't wait to stay again.

Manager's Response

Ideal home with enough king sized bedrooms to accommodate a group of friends. Perfect if you are looking for that safe place to get away. Clean and beautiful. Can't wait to stay again.

Manager's Response

We held a family reunion for 3 generations with 27 people. The home was clean, beautiful, well-stocked and spacious. Everyone had plenty of room. The private pool, even though small, was used non-stop. Also, the video games and game tables were in use constantly. What a lovely place to make wonderful memories! Thanks for sharing your home with us.

Manager's Response

One of our best experiences as a family. We were disappointed that the hot tub was not functional. We loved the pool outback, however. There was not a decent can opener in the kitchen and that was frustrating. But everything else was SO WONDERFUL. Thank you so much, We will be back!!

Manager's Response

This place was perfect for our family reunion. It was big enough and had lots of things for the kids to play and enjoy. I was surprised by how deep the pool was. It’s much deeper than expected. The large kitchen was amazing along with the big bunk room. Only a couple small things could be better. The piano is was out of tune and most of the bikes were in disrepair. Outside of those small things, I can’t recommend this place enough.

Manager's Response

We had a great stay at this house. It was fun and held everyone well. We all had enough room and were comfortable. Every room having a private bathroom is a great bonus! There are a few things I would mention...When we first arrived at the house noticed the backyard was a mess, candy wrappers and bathroom towels thrown everywhere.. the furniture out there was not in great condition, lots of the cushions had large rips in them. The next thing we noticed was the floor inside the house... within 5 minutes everyone’s feet and socks were black. The floors looked clean but I would pack a lot of extra dark colored socks to wear during your stay. This was difficult for the crawling babies because their hands and legs were so dirty, even after just a few minutes of crawling. It was actually quite shocking to see the amount of dirt on everyone’s feet and socks just from inside the house, on the mail level. The house it’s self was great and we had a fun trip!

Manager's Response

This beautiful spacious house was perfect for our whole family, plenty of room, fun game center and a great theater room. The whole family had a blast. The community pools were great as well.

Manager's Response

We had a fantastic stay in this beautiful home. There was more than enough room for everyone to spread out. Splash pool worked out well and the kids ended up loving the bikes. Community amenities were great. We would absolutely stay again. Thanks for the memories.

Manager's Response

We had a fantastic stay in this beautiful home. There was more than enough room for everyone to spread out. Splash pool worked out well and the kids ended up loving the bikes. Community amenities were great. We would absolutely stay again. Thanks for the memories.

Manager's Response

We had a family get together for my husbands 40th birthday. It was so nice. This house was well stocked with kitchen, bathroom and bedding. We had range of ages of kids. They all had something to do to keep themselves having fun . From 3yrs-18yrs. It was so inviting and welcoming. There were board games there for the adults to play and plenty of area to just sit and talk. We had fun playing pool, arcade games and sitting by the fire. The pool on the premises was nice also. The hot tub was out of commission but we were able to heat the bigger pool up to 100 degrees. It worked out well. We had a barbecue for one of the evenings and the grill worked perfectly. It was just all around very nice. We loved our stay here. Thank you.

Manager's Response

We hosted a work retreat there and everyone LOVED the space. So many beds and bedrooms, great gathering area and beautiful decor. Everything was perfect!

Manager's Response

Booking and check in were seamless, with the company providing great details on the property. It is nice when the property actually matches the photos provided. The greatest disappointment was the hot-tub which was non functional. Called next morning and was told they were awaiting for a part and would provide more details shortly. No reply, no followup, just silence and we were unable to use for entire stay (this amenity was one of the reasons we selected this place). Beside this major short term issue, property is in great shape and well stocked for large group visits

Manager's Response

We wanted to celebrate our 50th Wedding Anniversary with close friends and family. This house provided the perfect setting for that! The 6 King Suites w/baths made every adult couple extremely comfortable. The king bed I slept in was the best bed I've slept in (I have back problems) !! The teenage grandchildren enjoyed the bunk room and accommodated them perfectly! I made & brought several home videos of our precious memories over the past 50 years and the theatre room was perfect for showing each of them! The 25 recliners made it the most enjoyable and memorable event during our stay. The kids loved the video games & pool table. We found the large great room & kitchen to be perfect for our needs. The gigantic table seated 16 people very well, with the huge kitchen island perfect for preparing food and for the children to sit at for meals. There was plently of refrigeration space too! The house was equipped beautifully for a large gathering. This house even had a rocking chair by the wonderful fireplace where my 96 year old father could take his afternoon nap by! There was enough parking in the garages & driveways for 8 cars! The only problem we had was the hottub would not turn on. But, when I phoned the vacation company, they answered on the first ring and were great to work with. Their response was perfect. Our friends from out of town were so impressed with this property and I'm sure they're spreading a good word to their friends!

Manager's Response

The property was awesome! It was very clean, in great shape, and had everything we needed and then some. I would highly recommend this property for group stays.

Manager's Response

This is a great home with ample space for large gatherings. The pool tables, video games, theatre room, community pools, and onsite pool were all big hits. The number of individual bedrooms and baths also worked really well. Clean and well-stocked. Beds comfortable.
A couple of minor things - Dish TV wasn't working properly and some of the furniture needed some attention but, again, minor. A fan for the bunk bed room would also be helpful.